Refund policy

Exchange Policy

At Kayataraa, every piece is handcrafted with care, and we want you to be completely happy with what you receive. If something isn't quite right, we offer a simple 7-day exchange on eligible items. Please note that we do not offer returns or refunds — exchange only.

Exchange Window

You can request an exchange within 7 days of receiving your order. Requests made after 7 days cannot be accepted.

What Can Be Exchanged

To be eligible for an exchange, the item must be:

Unused, unworn and in its original condition
In its original packaging with all tags, pouches and the invoice intact
Free from any signs of wear, scratches or damage

What Cannot Be Exchanged

Customised, personalised or made-to-order pieces
Items marked as final sale or bought during a clearance offer
Earrings, for hygiene reasons, unless received damaged

Damaged or Wrong Item Received

If your order arrives damaged, defective, or you have received the wrong product, please contact us within 48 hours of delivery. Share a clear unboxing photo or video along with your order number, and we will arrange a replacement of the same item at no extra cost.

How to Request an Exchange

Email us at customersupportkayataraa@gmail.com or message us on WhatsApp at +91 97272 00723 with your order number and the reason for the exchange. Our team will guide you through the next steps and share the address to send the original piece back.

A Few Things to Keep in Mind

The exchanged item is dispatched once we receive and inspect the original piece.
An exchange can be requested only once per item.
Slight variations in colour, finish or stonework are natural in handcrafted jewellery and are not considered defects.

Need help before placing an order? Write to us any time at customersupportkayataraa@gmail.com — we are always happy to help you choose the right piece.